As a leading supplier of commercial cleaning services, we have been working hard with our customers and helping them meet their targets.

We look after offices and schools across the Northwest of England and North Wales, and we know our customers have had to make many changes to the way they work in the last 14 months.

The Pandemic brought some considerable challenges for all of us and we have been working hard to improve what we do to make our commercial cleaning services better.

That included helping meet the challenges of climate change which we have written about HERE and developing a new innovative way to deliver caretaking and cleaning services which we have written about HERE.

Our customers invest a lot of money in our commercial cleaning and facilities management services. It’s important that they know they are getting their money’s worth.

KPIs are key to delivering value for money in Commercial Cleaning Services

As the management thinker Peter Drucker famously said, “What gets measured gets done.”So we have also worked hard in the last year on developing better Key Performance Indicators (KPIs) for all our contracts to make sure we deliver maximum value.

Key Performance Indicators (KPIs) are defined as ‘the critical (key) indicators of progress toward an intended result.’

KPIs provide our customers with a focus for improvements in what we do for them and an analytical basis for decision making and focussing attention on what matters most.

If you want to have a more in-depth conversation about our commercial cleaning and facilities management services, please contact us HERE

Key Performance Indicators -the Nirvana way

We agree on a service level agreement (SLA) with all our customers and as part of that process we agree on defined key performance indicators (KPI’s) Through the agreement of the SLA,  KPIs are created for our staff, using a process that ensures we able to manage staff performance so we can meet our KPIs and deliver real value.

Our staff are able to see their performance level as a monthly mark out of ten via our app.

This makes it easier to manage performance and feedback as this is instantly communicated to the staff. They see how well they are performing and what their scores are. We can also look at performance on a site-wide basis and see where there are further improvements needed or where we might need to do some further training.

Overall we grade performance at three levels

Not effective – Below minimum job requirements

Effective – Satisfactorily meets job requirements

Highly effective – Clearly exceeds job requirements

The individual factors we measure include:

-Carrying work as instructed by management

-Awareness of COSHH

-Behaviour and Attitude towards the job

-Clean and in Uniform

-Completes all tasks on the  work task list and marks them off each day

-Reports accidents as per the employee handbook

-Reports sickness in a timely manner and as per the employee handbook

-Arrives at times designated and stays the full time as advised on our system.

-Use of systems provided by the company.

-Uses own initiative or seeks help when required ( Does not just leave a job left which has a negative impact on the business reputation)

-Able to work on own initiative and do the work to the required standard

-Works as part of the team

-Attendance

If you want to have a more in-depth conversation about our commercial cleaning and facilities management services, please contact us HERE

Commercial Cleaning Services Expertise

Our service-the Nirvana way

Our approach to performance and KPIs is a core part of our strategy and sets us apart from so many providers. We feel it makes our service package unique.

Our commercial cleaning and facilities management services :

  • Are environmentally friendly and ISO14001 compliant
  • Saves time and money on the recruitment and management of staff
  • Are fully managed by one of our very experienced facilities managers
  • Have remote monitoring through our management systems with a customer login to keep track of all day to day activity and access management performance management information.
  • Provides continuos 24/7 cover
  • Delivers our service to an agreed SLA and KPI’s, ensuring each on-site team members meet your needs all the time.
  • Saves between 30% to 40% of employment costs. We pay pension costs, PAYE and Holiday Pay.

We aim to give our customers peace of mind and deliver a reliable, low carbon service with robust management systems in place that keeps them safe and secure and saves hassle, time and money.

Our prices vary, but our packages start from £250.00 + VAT per week, with pricing is specific to each customer and their needs.

We love to hear from you.

We value our customers, and in these challenging times, it has been a real pleasure helping keep their people safe.

If you want to have a more in-depth conversation about our commercial cleaning and facilities management services, please contact us HERE

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